1. I have purchased an order, but I haven't received it. What do I do?

That's alright, we'll help you find the details.

Just so you know, order details come from the sellers. They are notified once you purchase the order. Depending on the delivery method, you should receive your order either:

• automatically (immediately)

• manually (within the given time frame)

To find the details about your order, you should log in to your GG Chest account, and select:

Orders -> Purchased orders -> Click on the order name in question -> Find the details in the chat with the seller (if it's a manual delivery) or in the order page (if it's an auto delivery).

Instructions on how to navigate the mobile and desktop versions of GG Chest are placed here.

If you run into any issues, our support team is available 24/7. Reach out via live chat support, or email us at support@ggchest.com.