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Returns and Refunds

Am I eligible for a refund of the currency and items?

Edited

Your order is eligible for a refund if:

  • The seller failed to deliver the order within the guaranteed delivery time

  • The seller partially delivered the order within the guaranteed delivery time

  • The seller did not inform you of risks (excluding RWT) that could negatively affect your account

  • Your account was impacted by receiving currency that was obtained through illegitimate gameplay (cheating, botting, fraud, and similar)

  • Items were obtained through cheating or fraud.

Learn more about how to request a refund here.

Your order is not eligible for a refund if:

  • Items or currency were not purchased through our website

  • The guaranteed delivery time has not passed yet

  • The evidence of incomplete delivery is shared publicly on external platforms

  • Your account was banned due to RWT or risks disclosed by the seller

  • You provided an incorrect account/character name for the order

  • You traded the items or currency for a different account.

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