Account warranty

Every account order on GG Chest comes with a free 5-day account warranty.

The account warranty covers:

• Cases where the account is not working or does not match the description

• If account access is lost due to the account recovery performed by the seller

• Account bans due to ownership transfer or violations by the seller
  
  

The warranty does not cover:

• Account bans due to buyer's violations or due to the seller's instructions not being followed (for example, using cheats or contacting the game support when advised not to)

• Loss of access not related to the seller's actions (e.g., forgetting your password)

• Cases where the account was resold

• Items on the account or any additional costs

If you have issues with your new account order, raise a dispute and provide the necessary details to submit it and request a refund.

Note that the account warranty remains valid as long as your dispute is active, even if the resolution takes longer than 5 days. Depending on the situation, resolving may take up to a few business days.

The account warranty is not valid after the 5-day period ends, however, if you are facing issues with the order after the 5-day period has passed and messaging the seller did not help, reach out to our Client Support, we will do our best to assist you and contact the seller on your behalf.