Am I eligible for a refund of the account?

Your account order is eligible for a refund if:

• The login details are incorrect, or the account does not have full access (the seller is given 24 hours to investigate and resolve the issue before further actions take place)

• The account was not delivered within the guaranteed delivery time

• The account is not working or does not match the description

• The account was compromised.

Learn more about how to request a refund here.

Your account order is not eligible for a refund if:

• You purchased it by mistake (you may contact the seller and request a return, but the seller has the right to refuse your request)

• You changed the account's login details or resold the account

• You altered the account (e.g., by playing on it or making purchases)

• The account was banned/shadow-banned due to your actions (e.g., use of bots, toxic behavior, contacting game developers)

• You publicly shared the details of the account mismatch from the description

• The account was not purchased through our website.