Tips on dispute handling

Buyers can raise a dispute if they consider their order has not been delivered or delivered incorrectly. We encourage buyers to contact sellers as the primary way of settling the dispute. But if buyers raise an official dispute, this is what we expect from you:

• Respond to the dispute within 24 hours

• Communicate with the buyer to understand the issue

• Upload proof (screenshots, in-game chats, videos, or any other documentation) from your side that could help resolve the problem

• If possible, offer a replacement or a refund, depending on the case.

Got any issues?

If you cannot resolve the dispute directly with the buyer, please get in touch with our Client Support team via web chat or email support@ggchest.com with the necessary proof. Our Client Support team will take care of the rest. Depending on the case, the resolution may take up to a few business days.

Learn more about disputes here.