Dispute handling expectations for sellers

Buyers can raise a dispute if they consider their order has not been delivered or delivered incorrectly. We encourage buyers to contact sellers as the primary way of settling the dispute. But if buyers raise an official dispute, this is what we expect from the seller:

• Respond to the dispute as soon as possible

• Communicate with the buyer to understand the issue

• Upload proof (screenshots, in-game chats, videos, or any other documentation) from your side that could help resolve the problem

• If possible, offer a replacement or a refund, depending on the case.

Got any issues?

If you cannot resolve the dispute directly with the buyer, please get in touch with our support team. Reach out any time via live chat, or email us at support@ggchest.com. with the necessary proof. Depending on the case, the resolution may take up to a few business days.